FAQs

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    How do I buy something?

    When you found a product you like you can click the ‘add to basket’ button. To proceed with your purchase you can click the shopping cart icon in the top right corner and add your details to continue.

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      What methods of payment are accepted?

      Credit card providers:

      Visa

      Maestro

      Mastercard

      American express

      Express checkouts:

      PayPal

      Apple Pay

      Google Pay

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        How long will delivery take?

        Delivery's are usually completed within 2-5 days depending on specific location.  Our customer service team will keep you apprised of the delivery times once confirmed. 

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          How much will delivery cost?

          We aim to keep delivery free within urban regions of Australia and

          dispatch your order within 48hrs of your purchase.  

          For New Zealand we do need to charge a small delivery fee to help ship your TiiPii Bed float over the Tasman sea, please contact us for prices to specific areas.

          For costs to ship to other regions, please contact us and we will come back to you with a quote.

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            I don't live in one of the areas listed above, how can I order?

            We aim to cover most of the world when it comes to delivery of your TiiPii Bed. 

            • For the Americas please navigate to our US store in the top left of your screen to see delivery options.

            • For Europe, please navigate to our UK store in the top left of your screen to see delivery options.

            • For any other countries please contact us and our team will come back to you straight away with the best possible delivery option.

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              What warranty is included with the products?

              Your TiiPii Bed is backed by a 12 month comprehensive warranty.  Please see our Warranty page for full details, however an 'at a glance' summary is provided below for your convenience:

              We warranty your TiiPii for a period of 12 months under normal usage, to be free from defects in material and workmanship.  Our liability under this warranty is to repair or replace (at our discretion) any part or your TiiPii Bed covered by this warranty free of charge.

              This warranty does not cover:

              • Normal wear and tear 

              • Damage arising from abnormal use, or abuse 

              • TiiPii's which have not been maintained, or which have been modified

              • Any indirect or consequential loss

              This warranty applies only to the original purchase. Proof of purchase is required.

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                How do I return or exchange items?

                Sales are covered by a standard  30 returns policy, details of which can be found here.

                Please contact customer service if you like to discuss returning your item.